Frequently Asked Questions
Do you ship worldwide?
You bet we do!
Do you offer free shipping?
We offer free shipping for all US orders over $100. Not quite at $100? Add a sticker pack to your order!
When will I get my order?
Every order is made to order and it takes approximately 2-7 business days to process and fulfill. After that, shipping time will vary depending on which shipping option you choose at checkout. Please keep in mind, these dates are an estimate, not a guarantee. Depending on where you live, some orders may take longer.
Where do Boba Love products come from?
All Boba Love graphics are designed in Toronto. Some products are printed and shipped out by our drop shippers from their warehouses around the world. Other products are sent out from my studio in Toronto, Canada. Items may arrive in separate shipments. If you have questions about the hows and whys of this, we are always happy to answer!
Can I change the shipping address?
Yes, please contact us immediately after you place the order. We are often unable to change the address after a 24 hour period, sometimes less. Address info can no longer be changed if the order has already been processed and shipped.
Can I change my size or switch an item after the order is placed?
Yes, please contact us immediately after you place the order. We are often unable to change the order after a 24 hour period, sometimes less. Your order can no longer be changed if the order has already been processed and shipped.
Can I cancel my order and get a refund?
Yes, but only if your order has not begun fulfillment and/or shipped.
EXCHANGES AND RETURNS:
Do you take exchanges/returns?
All sales are final. Because each item is made to order, we are unable to offer exchanges and/or returns. If there are any issues with your items, please contact us within 14 days of receiving the product.
Customs clearance does not adhere to a time frame and can delay the delivery. It is sometimes possible for custom agencies to take up to or beyond a month to process some packages. Neither the shipping carrier nor Boba Love have control over the customs procedure.
What are Custom Fees/Duties/Taxes:
Customs charges may apply depending on your country. International shipments are subject to customs duties and may vary depending on your destination country, order value, country limits and other factors. This fee is your responsibility.
These policies are subject to change without notice.